System Analyst: Oracle WebCenter - Department of Information Technology Services

Overview

System Analyst:
Oracle Web Center - Department of Information Technology Services. Join to apply for the System Analyst:
Oracle Web Center - Department of Information Technology Services role at University of Pretoria.

In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.

This position is responsible for managing, supporting, and maintaining the Enterprise Content Management solutions to improve user engagement, streamline business processes, and enhance content and portal content across the enterprise. This position entails streamlining the business processes by managing structured and unstructured content.

• Development and implementation:
  Manage the design, development, customisation, support, and maintenance of Enterprise Content solutions using Oracle Web Center, portal, content, and sites;
  Integrate Enterprise Content Management within and with other relevant applications;
  Ensure quality assurance of the developed solution/components;
  During the system configuration, development, and/or customisation, do the necessary system testing and/or system unit testing;
  Develop and ensure compliance with defined best practices within the Enterprise Content Management system environment;
  Coordinate with users to do the necessary system and integration testing, and obtain the necessary sign-offs;
  Prepare test data and use cases for relevant stakeholders;
  Make corrections to system errors, and make changes if the system does not comply with the compiled users' needs;
  Translate functional specifications into technical designs and/or system configuration;
  Keep abreast of system functionality and features of both current and later releases of the software;
  Collaborate and share knowledge with other relevant stakeholders.
• Maintenance and upgrades:
  Maintain relevant applications in production, and troubleshoot and resolve production problems within the agreed Service Level Agreements;
  Log issues and coordinate with Product Vendor Support to ensure a functioning and well-maintained system;
  Perform system administration duties, e.g. monitoring, patching, and upgrading;
  Perform day-to-day system administrative functions, resolving and preventing problems and generally ensuring that previously defined/required processes continue to function;
  Identify trends of reported production problems to manage the root cause of the problem, and subsequently rectify the problem and apply measurements to prevent similar problems in the future;
  Coordinate the testing of the release of new patches, bundles, and maintenance packs, and new versions of the enterprise content management software;
  Provide technical assistance to relevant stakeholders regarding system changes.
• System configuration and administration:
  Install, configure, and administer Enterprise Content Management environments;
  Manage the Enterprise Content Management environment web application server/cluster configuration;
  Ensure high availability, security, and performance of the Enterprise Content Management environment;
  Create and maintain technical documentation related to relevant Enterprise Content Management environments;
  Identify and manage risks or issues within Enterprise Content Management environments;
  Maintain and manage logs, patches, and related documentation.
• User support and communication:
  Provide technical support and training to relevant stakeholders, and contribute to relevant end-user training material, where required;
  Establish effective communication channels with relevant stakeholders;
  Attend to incidents, requests, and problems on the Enterprise Service Management platform;
  Contribute to the ITS catalogue, adhere to the prescribed change management processes, and compile and submit system reports when required;
  Ensure the prescribed procedures according to which the users must register the system errors and/or approve the desired system changes, before being implemented in production.

• A relevant Bachelor’s degree or BTech in IT (e.g.
  
  B.Sc.,
  
  B. Com Informatics); with
• Four years’ experience in:
• Working with…