Head of Data Management

Purpose of the Job:

The Head:
Data Management is responsible for leading data management practices that support reliable, secure, governed and compliant information across the bank’s technology platforms, operational systems, retail banking data flows and reporting environments. Define and manage data governance, data ownership, data stewardship, data quality, data lineage, metadata, master data, reference data, data access, data lifecycle and operational data control practices to protect customer, account, transaction, payment, card, social grant and business information assets.

Direct the management of critical banking data across core banking, payments, switch, card, digital banking, finance, General Ledger, fraud, Anti-Money Laundering, complaints, regulatory reporting and analytics environments to improve traceability from source system to report. Provide evidence of data lineage, access control, data changes, ownership, quality, reconciliation and remediation progress to support audit readiness, regulatory assurance and operational decision making.

Coordinate data management activities across technology, operations, finance, risk, compliance, security, analytics and vendor teams to improve data reliability, reconciliation integrity, reporting quality, service continuity and the bank’s financial inclusion mandate.

Job Responsibilities:

Data Management Strategy and Governance

• Define the data management framework to guide data ownership, data stewardship, data quality, data control and operational data practices across the bank
• Set data standards, data definitions, metadata requirements, naming conventions, reference data standards and control procedures to support accountable management of information assets
• Establish data governance forums and reporting routines to review data risks, quality issues, remediation progress and control effectiveness
• Define critical data elements for customer, account, balance, transaction, General Ledger, payment, card, switch, channel, Know Your Customer, sanctions, complaints, regulatory and reporting data to strengthen data accountability
• Report material data risks, unresolved quality issues and control gaps to management forums to support informed decision making
• Maintain an inventory of critical data elements and priority data flows across core banking, digital banking, payments, switch, cards, General Ledger (GL), reconciliation, fraud, Anti Money Laundering (AML), regulatory reporting and analytics platforms

Banking Data Quality and Integrity Management

• Lead data quality management across core banking, payment, switch, card, digital channel, finance, reconciliation, reporting and analytics environments to improve information reliability
• Monitor data completeness, accuracy, timeliness, validity and consistency to identify defects that affect service delivery, reconciliation, regulatory reporting or decision making
• Coordinate data quality remediation with technology, operations, finance, business, analytics and vendor stakeholders to resolve root causes
• Track duplicate, missing, inconsistent, stale, orphaned or unreconciled data to drive permanent corrective action
• Maintain data quality dashboards, exception reports and remediation records to support audit and assurance reviews

Reconciliation Data and Operational Control

• Coordinate data reconciliation, validation and control checks to confirm integrity across critical banking processes
• Support reliable reconciliation between customer records, account records, sub ledgers, General Ledger records, transaction stores, switch records, payment files, settlement files, finance records and reporting outputs
• Monitor data breaks, unmatched items, missing transactions, unusual postings, suspense trends and operational…