Repair Shop Coordinator​/Admin

Repair Shop Coordinator/Admin

Apply for the Repair Shop Coordinator/Admin role at Applied Industrial Technologies – Canada
.

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities, and our Shareholders in Achieving Superior Performance
! Applied is a leading value‑added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, among others.

Applied also provides engineering, design and systems integration for industrial, fluid‑power, and flow‑control applications, as well as customized mechanical, fabricated rubber, fluid‑power, and flow control shop services.

Reporting to the Shop Manager, the Shop/Service Administrator will play an integral role in improving product quality, streamlining processes to boost efficiencies, and ensuring service and production items are completed on time and within budget. This position is primarily responsible for providing quotations within established guidelines while delivering excellent customer service. The role blends coordination and administration tasks.

• Quotation review to ensure details are accurate and pricing is correct
• Communicate quotation timelines and order status to customers as required
• Communicate order status, process improvement, and related issues to management
• Manage multiple orders or projects at various stages for both service and production
• Oversee/coordinate materials procurement, provide sourcing alternatives as needed
• Provide recommendations to shop and management on scope of work with options to suit customer requirements
• Develop work instructions and source parts/component information that supports technicians on the shop floor
• Implement continuous improvement to identify daily working process issues and create efficiencies
• Establish and maintain a strong working relationship with management and shop personnel
• Develop expertise relevant to the production and repair process to support peers and colleagues
• Work with management and colleagues to refine existing processes and the quality program
• Clearly communicate quality issues, identify areas for improvement, and make recommendations to management
• Plan orders with drawings and OEM information as required to streamline the production process, decrease component costs, and increase labour efficiencies
• Provide/Develop work instructions for production items and repairs necessary to support the Applied customer base and service requirements
• Support shop personnel and management to ensure Applied meets specific customer requirements and standards
• Collect, review, and assemble service and production turnover documents as required

• Experience in a hydraulic service and repair industry is considered an asset
• Ability to communicate effectively
• Computer knowledge
• Knowledge of quality management systems
• Ability to prioritize and manage a number of tasks and complete a variety of assignments within structured deadlines
• Ability to communicate effectively with customers
• Customer‑service oriented
• Demonstrate sound judgment
• Strong technical knowledge of hydraulic systems and components in a service environment
• Ability to effectively communicate technical findings in writing and verbally
• Ability to clearly communicate work instructions to shop personnel to document and preserve evidence of failure
• Able to work within a team environment and develop relationships with teammates
• Ability to work safely, lead by example, and contribute to overall company safety
• Fully operational with Microsoft Office (Word, Excel); SAP experience considered an asset

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP with company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company‑supported community involvement opportunities

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status, or any other characteristic prohibited by law.

• Entry level

• Full‑time

• Administrative

• Wholesale