Field Service Technician

Job Overview

The service technician services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

• Specializes in the servicing and repair of a core set of complex multi-functional devices (Photocopiers, Printers) based on regional needs.
• Manages territory, inventory and customer relationships.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Other duties as assigned by manager.
• Effectively executes all required territory management and call handling procedures.
• Maintains and manages own parts inventory with a degree of accuracy.
• Maintains productive professional relationships with all customers and company personnel.
• Performs a full range of service and repair service procedures including diagnostics, installation, Removal and retrofits on a core set of multi-functional devices.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color And multifunctional devices.
• Completes technical training on new equipment as assigned.

• Post-Secondary Education in the area of technical specialization.
• 2-3 years of related experience with repairing and maintaining different ranges of office products.
• Knowledge of digital copiers and printers
• Ability to work independently, as part of a team and take the initiative to improve the customer Experience.
• Possess a valid driver’s license, fly to remote destinations.
• Demonstrates technical trouble shooting abilities.
• Shift work, overtime, stand-by and/or on-call may be required.
• Physical effort is required to move objects up to 400 pounds and be able to lift and carry objects that weighs up to 50 pounds.
• PC application proficiency and/or networking fundamentals.
• Proficient technical skills and aptitude, including electro-mechanical.

Candidates will be evaluated based on knowledge, skills, abilities and experience. Only applicants selected for an interview will be contacted, we sincerely thank all applicants for their interest in Prince Albert Photocopier.

Job Types: Full-time, Permanent

Pay: $35,000.00-$45,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed