Technical Service Representative - Integrated Mobile Team

Technical Service Representative - Integrated Mobile Team

Finning – Prince George, British Columbia, Canada

Join Finning’s Integrated Mobile Team and play a critical role in supporting Caterpillar’s Mobile Equipment. This position offers opportunities to work with industry‑leading hauling and support equipment, a collaborative team environment focused on safety and innovation, and competitive compensation, benefits, and career development opportunities.

• Support customers in the field to reduce downtime and maintain production requirements.
• Schedule and conduct customer visits, engaging proactively with site stakeholders.
• Liaise with internal departments to ensure timely delivery of parts for planned and unplanned work.
• Perform technical audits and provide analysis reports with recommended service options.
• Rapidly escape machine‑down situations to appropriate teams.
• Recommend safety solutions and identify Serious Injury and Fatality (SIF) mitigation strategies.
• Maintain open communication with supporting departments, including technical, account teams, and marketing.
• Build and maintain a technical issue library for continuous improvement.

• Conduct on‑site inspections and technical audits of Caterpillar equipment.
• Prepare and deliver technical analysis reports to customers and internal teams.
• Coordinate parts and service requirements with Finning departments.
• Respond quickly to urgent machine‑down situations.
• Provide safety recommendations and support compliance initiatives.
• Document and track technical issues for future reference.

• Minimum 5 years’ experience in a customer‑facing technical service role, preferably in mining or heavy equipment industries.
• Direct experience with Caterpillar Haul Trucks and support equipment.
• Strong understanding of mining operations and equipment performance requirements.
• Valid driver’s license and satisfactory driver’s abstract.

• This position will be based out of our Prince George shop location.
• Travel will be required for the role.
• Permanent, full‑time role.
• 14x14 day shift rotation.
• Supporting sites in Alberta and BC.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.