Senior Network Support Engineer Job Prince George area,BC Canada,IT/Tech

Senior Network Support Engineer
Permanent, Full-time
Salary Range:$80,000 to $100,000

Location:

Prince George, BC - Hybrid

As a Senior Network Support Engineer
, your encompasses ensuring the smooth and reliable operation of network infrastructure across a global scale.

Key Responsibilities :
Your main responsibilities will include, but not be limited to:

Diagnosing and resolving network-related issues (incidents and requests).

Maintaining the LAN and WAN Networks across multiple locations globally.

Managing 3rd party suppliers as required to maintain LAN / WAN services.

Responsible for day-to-day operation and support of the Network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.

Day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, Firewalls and WAF.

Provide Network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.

Follow the change controls, incident management processes and policies as defined by the company.

Maximize network performance by monitoring, troubleshooting problems and outages.

About You

Minimum of 3-5 years’ experience working in a network technical support function at the 3rd line level.

Minimum CCNA (certified or able to demonstrative technical hands-on knowledge at that level

Hands-on experience configuring/supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers

Hands-on experience configuring/supporting firewalls (Palo Alto Firewall experience is desirable)

Experience working with Velocloud SDWAN and/or Zscaler ZIA / ZPA would be desirable

Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.

Proven ability to operate in a pressurized situation and successfully handle multiple priorities.

Excellent communication skills enabling interaction with all levels of the business (including written and oral communication, where appropriate)

What we offer:

Competitive Compensation: Competitive salary and benefits package.

Supportive Environment: Join a supportive team environment where continuous learning and growth are encouraged.

Performance Bonus: Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.

Rewards and benefits

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.


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