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Senior Network Support Engineer

Job in Prince George, BC, Canada
Listing for: Drax Group
Full Time position
Listed on 2025-12-25
Job specializations:
  • IT/Tech
    Cybersecurity, IT Support, Systems Engineer, Network Security
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Senior Network Support Engineer
Permanent, Full-time
Salary Range:$80,000 to $100,000

Location:

Prince George, BC - Hybrid

As a Senior Network Support Engineer
, your encompasses ensuring the smooth and reliable operation of network infrastructure across a global scale.



Key Responsibilities :
Your main responsibilities will include, but not be limited to:

  • Diagnosing and resolving network-related issues (incidents and requests).
  • Maintaining the LAN and WAN Networks across multiple locations globally.
  • Managing 3rd party suppliers as required to maintain LAN / WAN services.
  • Responsible for day-to-day operation and support of the Network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.
  • Day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, Firewalls and WAF.
  • Provide Network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
  • Follow the change controls, incident management processes and policies as defined by the company.
  • Maximize network performance by monitoring, troubleshooting problems and outages.
  • About You

  • Minimum of 3-5 years’ experience working in a network technical support function at the 3rd line level.
  • Minimum CCNA (certified or able to demonstrative technical hands-on knowledge at that level
  • Hands-on experience configuring/supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers
  • Hands-on experience configuring/supporting firewalls (Palo Alto Firewall experience is desirable)
  • Experience working with Velocloud SDWAN and/or Zscaler ZIA / ZPA would be desirable
  • Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.
  • Proven ability to operate in a pressurized situation and successfully handle multiple priorities.
  • Excellent communication skills enabling interaction with all levels of the business (including written and oral communication, where appropriate)
  • What we offer:

  • Competitive Compensation: Competitive salary and benefits package.
  • Supportive Environment: Join a supportive team environment where continuous learning and growth are encouraged.
  • Performance Bonus: Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.
  • Rewards and benefits

  • As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.
  • Position Requirements
    10+ Years work experience
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