Retail Store Manager

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Our Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM works collaboratively with company management and is responsible for managing, maintaining, and supervising day‑to‑day retail operations at the store location.

• Help hire great people, supervise and manage employees, and ensure all employees have a valid Selling It Right licence.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback for professional growth.
• Train all team members on work procedures and policies so that everyone understands what is required to do a great job.
• Maintain written SOPs as policy or regulatory changes occur and ensure compliance among the team.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and responsive to all team members’ questions, suggestions, and concerns, and help resolve conflicts.
• Achieve high scores on metrics related to Sales Associate Support – high retention of top talent and high team engagement scores.
• Lead by example and work with staff to handle circumstances that may arise in a high‑volume retail store.

• Own all customer feedback and provide complaint resolution in coordination with head office procedures.
• Utilize customer and team member feedback to implement changes that improve the customer experience.
• Execute cannabis selling strategies through collaboration with marketing and operations, including incentives, displays, and promotions.
• Recommend future promotions and ways to increase sales based on previous successes.
• View sales reports and communicate with the team to identify sales trends and inventory needs.
• Track all employee and store sales daily to ensure optimal performance.
• Analyze core metrics to better understand store performance and exceed goals.
• Use approved employee incentives to drive sales and boost morale.
• Achieve monthly store revenue and gross margin goals and maintain high scores on all social media customer reviews.

• Maintain store compliance with all local, state, and federal regulations; organize and communicate all required reporting, paperwork, and state tracking system recording.
• Assist with inventory, sales, and compliance audits.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting, and cash management procedures.
• Make staff schedules and create a sound work environment.
• Maintain the facility and troubleshoot as necessary (phone, utilities, technology, repairs, stock, supplies).
• Ensure the sales floor is adequately stocked and track expiring products.
• Coordinate with management for daily/monthly/yearly inventory audits and reconciliations.
• Ensure expired/damaged/returned product is logged and disposed of according to regulations.
• Assist with wholesale deliveries to confirm compliance and accuracy.
• Provide daily correspondence via email and manager’s log as needed.
• Comply with all HR policies, including confidentiality and non‑disclosure.
• Maintain a clean and organized work environment.
• Must have Selling It Right Certification and provide a clean Criminal Background Check prior to start date.

• Minimum 5–6 years of retail work experience.
• Minimum 3 years in a supervisory role in a retail environment.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time‑management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Excellent verbal and written communication.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Ability to plan and organize work and ensure completion.
• Diplomacy, negotiation, conflict resolution, and people‑management skills.
• Ability to learn and adapt to sales software quickly.
• Available for shift work any time, Monday to Sunday; nights, holidays, weekends, and…