Assistant Director of Operations

Job Description

A large public transportation organization seeks an experienced operations leader to oversee the daily operation of complex public-facing facilities and transportation access systems. This position serves as management's on-site operational authority, ensuring safe, efficient, secure, and customer-focused operations across public facilities, transportation access areas, parking systems, roadways, and other operational environments.

The Assistant Director is responsible for leading operational staff, coordinating day-to-day activities, overseeing contractor and tenant operations, supporting emergency response, and ensuring compliance with applicable organizational policies and regulatory requirements. The position requires strong leadership, sound judgment, and the ability to manage multiple operational priorities in a dynamic, 24-hour environment.

Schedules

Sunday-Wednesday: 1:30PM-12:00

AM Wednesday-Saturday: 3:30AM-2:00

PM Wednesday-Saturday: 1:30PM-12:00AM

Essential Duties and Responsibilities Operational Leadership

Provide leadership, supervision, coaching, and direction to operations staff, supervisors, and frontline personnel.

Ensure daily operations are conducted safely, efficiently, and in accordance with established policies and procedures.

Promote accountability, teamwork, professionalism, and exceptional customer service throughout the operation.

Monitor operational performance and identify opportunities for continuous improvement.

Support workforce scheduling and resource deployment to maintain operational effectiveness.

Facility and Transportation Operations

Manage the daily operation of public-facing facilities, including customer flow, access-controlled areas, transportation access points, parking facilities, curbside operations, and roadway systems.

Coordinate operational resources to maximize efficiency while minimizing service disruptions.

Oversee transportation access operations, including commercial vehicle activity, passenger pick-up and drop-off areas, parking operations, and roadway circulation.

Respond to operational issues and implement timely solutions to maintain continuity of operations.

Coordinate operational activities during service interruptions, emergency situations, and other unusual operating conditions.

Stakeholder Coordination

Serve as the primary operational liaison with tenants, contractors, transportation providers, vendors, public agencies, and other stakeholders.

Coordinate operational activities associated with tenant operations, special events, and service changes.

Foster collaborative relationships that support efficient daily operations.

Contractor and Project Oversight

Monitor contractor and vendor activities occurring throughout operational facilities.

Coordinate construction projects, maintenance activities, and capital improvements to minimize impacts on operations.

Review operational impacts associated with planned projects and recommend mitigation strategies.

Document operational issues associated with contractor activities and ensure timely resolution.

Compliance and Operational Oversight

Conduct routine operational inspections to ensure facilities remain safe, functional, secure, and compliant with applicable standards.

Monitor operational conditions and recommend corrective actions when deficiencies are identified.

Maintain operational documentation, reports, logs, and records.

Prepare reports, analyses, and operational summaries for leadership.

Emergency Response

Participate in emergency response activities involving operational disruptions, severe weather, infrastructure failures, security incidents, and other emergency events.

Coordinate operational resources during emergencies to support continuity of operations.

Participate in emergency planning, preparedness activities, and post-incident reviews.

Customer Experience

Promote a customer-focused operational environment.

Respond professionally to customer concerns, operational inquiries, and stakeholder issues.

Support initiatives that enhance operational efficiency and the overall customer experience.

Emergency Operations (Contingency Responsibilities)

Within three months of hire, the successful candidate must be capable of performing specialized operational responsibilities during emergency or contingency situations, including:

Conducting operational inspections and facility condition assessments.

Preparing and distributing operational notifications.

Coordinating operational impacts associated with construction and maintenance…