Department Services Manager

Client Relationship Manager (Department Services Manager)

Standard Hours per Week: 40

Full Time

Shift: Day

Pay Rate Range: DOE

Close Date: 12/28/2026

Location:

Other

City:
Other

University Medical Billing ( UMB ) is a fully remote department that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. We strive to be a great place to work while providing the best service to our customers. Our leaders and employees value collaboration, innovation, and accountability, and believe a successful candidate will exemplify these attributes too.

We are looking for an experienced Department Services Manager to join our team. As the Department Services Manager, you will act as main point of contact with clients post-sale to ensure needs and expectations are met. Perform account maintenance by handling customer concerns, account issues, and escalated support inquiries. Direct clients to appropriate department for issue resolution. Do not close sales but provide guidance and suggestions to clients and identify and qualify new opportunities.

May work in tandem with a sales representative who closes sales and then transitions customer for ongoing account maintenance.

Employment is contingent upon successful completion of a background check and adherence to departmental policies, including UMB’s Telecommuting Agreement which requires a distraction‑free and HIPAA compliant workplace, cameras on for all virtual calls/meetings, and ability to work during office hours or assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hires are required to provide their own monitors (two) and reliable internet service.

Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the University’s comprehensive benefit package that includes 90% employer‑paid medical insurance, a generous 14.2% retirement contribution, reduced tuition, PTO and holiday pay, and more!

Essential Functions

• Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service both internally and externally to the division.
• Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow‑through.
• Presents financial and regulatory information to external customers on a monthly basis.
• Manages new businesses and services to internal and external customers.
• Develops and implements policies and procedures in the areas of customer service, and objectives that are consistent with University of Utah’s policies.
• Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
• Other duties as assigned.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Job Levels

Client Relationship Manager, II:
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Client Relationship Manager, III :
Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

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