Transitions Experience Manager

Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S.

- and we're just getting started.

Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences.

Redstone's purpose is "to empower our people and elevate communities". We achieve our purpose by embodying our core values:

• We Are Believers
• We Communicate Authentically with Care
• We Stay The Course
• We Drive Performance

Redstone - Empowering People. Elevating Communities.

Do you love being the calm, confident presence in someone's biggest moment of change? Do you find real satisfaction in turning a messy handoff into a smooth Day 1? Are you the kind of person who can juggle a dozen moving pieces (schedules, systems, people) and still make everyone feel like they're your only priority?

If you're nodding along, this might be your next move.

At Redstone, we’re not just a property management company. We’re a culture company that happens to manage properties.

To create a high-performing, people-first culture that attracts, develops, and empowers team members to thrive.

Energetic. Fun. Creative. Growth-minded. People-first. Performance-driven. (Yes, you genuinely get both heart and hustle here.)

As a company that serves student & multi-family communities, our culture naturally leans to vibrant, curious, and innovative. We believe in staying playful while driving meaningful results. We experiment. We learn. We grow. We celebrate wins (big and small). And we build experiences that make people proud to work here.

We're hiring a Transitions Experience Manager to be the face of Redstone for every new client and every incoming on-site team, guiding each property through the full transition journey, from the moment the Property Management Agreement is signed through a confident Day 60.

In this role, you'll s erve as the single point of contact for client and department head transition inquiries throughout the transition, blending warm, high-end hospitality with sharp back-end execution in Entrata.

You'll work directly with the Director of Strategic Initiatives and across departments to keep every transition on schedule, on-brand, and stress-free for the client. The role is built for someone who's just as comfortable presenting to an ownership group as they are heads-down in a spreadsheet. Prior Regional Manager experience is not required.

This role is perfect for someone who:

• Projects calm authority and genuine warmth during high-stakes moments of change
• Communicates with exceptional emotional intelligence and active listening
• Stays organized under tight deadlines, juggling several transitions at once
• Notices process gaps and brings solutions instead of just flagging problems
• Picks up new systems quickly and isn't intimidated by property-level financial reports
• Follows through on every commitment, even when priorities shift fast
• Takes initiative and doesn't need constant direction
• Uses AI tools like Claude or ChatGPT to work smarter, not harder

As our Transitions Experience Manager, you will:

• Transition-In:
  Take ownership of the client relationship the moment a PMA is signed, and stay the single point of contact for the client and department heads through Day 60.
• Project warmth and high-end hospitality in every client touchpoint, weaving Redstone's core values into the transition experience.
• Own the transition checklist (RFI collection, data prep, Entrata configuration, and Go-Live migration), keeping every department head and milestone on schedule.
• Travel to the property for Day 1 launch on Tier 1 transitions (alongside the Regional Manager); support Tier 2 transitions remotely.
• On-Site Team Onboarding:
  Train and mentor the new community manager and staff on timelines, SOPs, and software adoption for their first 30-60 days.
• Deliver the 30-60 day client report and run weekly check-in calls with the Community Manager through stabilization, until the Regional Manager takes over full ownership.
• Operational Handoffs:
  Partner with regional operations managers to audit site-level workflows so daily responsibilities shift without disrupting resident satisfaction or lease…