Customer Service Advisor

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This role offers competitive base pay. Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are expanding and have multiple open requirements for customer service advisors to join our team in Nelson.

Full technical training will be given, though you'll need to come already set with some fantastic customer service skills! Please note this role is due to start in Feb 2026.

• Providing exceptional support and service to our partners
• Being the first point of contact for complaints and escalations within the team and for our Resellers
• Provisioning and managing reseller orders using our mainframe internal systems as required
• Lingating with resellers and suppliers to resolve issues, providing regular, proactive updates
• Handling customer service and support duties
• Handling incoming calls from our Resellers as required
• Investigating root cause of recurrent provisioning issues
• Providing technical advice to resellers and internal staff
• Scheduling and actioning all tasks to completion within specified timescales
• Ensuring all systems are kept fully updated for each action and point of customer contact

• Customer engagement skills
• IT skills/knowledge
• A desire to succeed and develop
• Exceptional communication skills
• Accuracy and attention to detail
• Ability to multi-task and problem solve
• Flexible approach to work
• Excellent team player
• Self-motivated and enthusiastic
• Ability to work under pressure to set deadlines

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, .

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting