Account Specialist

Account Specialist

The primary function of the Account Specialist in the Bursar's Office at Washington State University is to perform accounts receivable and loan collection activities for delinquent student accounts, including federal, institutional, and short-term loan programs. You are responsible for the assignment, monitoring, and resolution of past-due student accounts and receivables in accordance with university policy and applicable state and federal regulations.

You regularly interact with students, staff, and members of the public, providing information and interpretation regarding federal, state, and university policies and procedures. Under general supervision, you perform specialized collection and administrative duties requiring detailed knowledge of collection regulations, financial controls, student loan programs, and receivable processes. You serve as a secondary point of contact for external collection agencies, state collection programs, and internal university stakeholders;

ensures compliance with FERPA and FDCPA requirements.

This is a full time (100% FTE), permanent position. This position is overtime eligible. Monthly Salary: $3,565 to $4,746 (Steps A - M) | Range 39 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position.

Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
• Experience in collections, accounts receivable, or student financial services OR equivalent combination of education and experience; experience using computerized financial systems
• Customer service experience
• Proficiency with Microsoft Office applications
• Ability to interpret and apply policies and regulations
• Strong written and verbal communication skills
• Ability to exercise discretion and professionalism in sensitive situations

Preferred Qualifications:

• Experience in higher education student accounts or collections
• Experience with Banner, People Soft, or ECSI.

Position Sponsorship Eligibility:
Not eligible for work visa sponsorship Area/College:
Finance and Business Services Department Name:
Bursar's Office

Location:

Pullman, WA 99164

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services:  (v), Washington State TDD Relay Service:
Voice Callers: ; TDD Callers:  (f), or hrs.

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