F&A Team Leader

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Job Description

INTERNAL JOB POSTINGS & CAREER DEVELOPMENT OPPORTUNITIES

Europe Billing CIS Process   –   F&A Team Leader

Grade 10

Shift Time:

- Flexible

Job Location Gera – Pune III

Job Summary

The Europe EDS F&A Team Leader will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines.  The position requires thorough understanding of Europe Billing CIS Process  and to co-ordinate with various countries counter parts to complete all the tasks which are within scope of Pune team. Responsible for validating the adjustments in the billing system and providing inputs to improve overall process deliverables.

Job Duties

Ad hoc billing or adjustment requests from offshore sites
Audit of billing and various reports
When cause of discrepancy is identified, problem solving and analysis skills will be used to determine appropriate course of action.
Use of various software packages may be needed for processing of adjustments for invoices
Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
Process corrections timely and accurately utilizing proper methods.
Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
Reviews processes to ensure efficiencies are maximized within the department
Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits

Skills And Knowledge Requirement

Excellent written and verbal communication skills.
Excellent interpersonal skills.
Analytical and problem-solving skills.
Must possess advanced reasoning and research skills.
Decision making skills.
Excellent typing speed for data entry.
Must be customer focused.
Need to comprehend and cater to respective email requests accordingly.
Eye for detail and must meet stiff deadlines.
Have an excellent attendance track record.
Self-driven.
Strong customer orientation to understand customer services issues.
Knowledge of MS Office.

Minimum Qualifications Or Eligibility Criteria

Minimum 2 years of working experience in Europe Billing processes within UPS
Customer-facing, service, or calling experience will be an added advantage
Experience in conducting Audits or Team Handling will be Preferred
Bachelor's degree in F&A - preferred

Employee Type

Permanent

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