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Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
Manage new enhancements/issue resolution.
Proactive/Reactive fault management
Incident Management:
Customer Handling during the fault and ensuring subsequent updates in timely manner.
Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
Identify day to day manual activities, repeat tasks and leading the effort to automate them.
Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
Manage network equipment maintenance and security operations for all sites.
Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfaction
The role may be an individual contributor or may lead a small team.
Desired Skill sets
Troubleshooting experience of network, equipment and service level faults
Ability to write and present a comprehensive vulnerability assessment report.
Understanding of domain and related technologies
Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
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Item
Description
1
Position/Grade
Cloud Development Engineer (Telecom/Mobility application)
2
Job Type/Location
Fulltime
3
Location
Pune
3
Academic Qualification
Degree /Diploma in Engineering (Electronics & Telecommunications or Computer Engineering)
4
Relevant Experience
4 to 8 years of experience in developing cloud and virtualization environment for telecom applications
Must have hands on experience in Red Hat and Open Stack development and administration. RHCE certification training is must.
Good understanding on routing and switching is must.
Strong understanding on programming on Java, Python.
Experience on scripting for telecom operator requirements and applications is must.
Good understanding on SDN and NFV environments (Open Stack and VMWare)
Good understanding on datacenters and server platforms used for cloud computing.
Knowledge about various Cisco applications and ability to host it in cloud will be advantage.
Fluency in spoken English is must.
Able to communicate verbally or in writing with customers in a professional and friendly manner.
Experience on DB administration will be added advantage.
5
Job Responsibilities
Candidate will be part of a team that is directly responsible for the development and deployment of new cloud environment based on Red Hat Linux & Open Stack based solution for telecom applications.
Developing and scripting cloud environment, Customizing and tweaking as per customer requirements.
Execute tests on newly develop cloud environment and certify
On boarding new customer on cloud by creating desired virtualized cloud environment.
Provide support to customers and address technical issues related to cloud based application.
Management of Red Hat and Open Stack server systems.
Work closely with customers and other team members to troubleshoot complex IT customer issues and document solutions.
Ability to operate with minimal supervision, drive change management processes while overcoming technical and non-technical obstacles.
6
Other
Should possess very good verbal and written communications skills.
Ready to work in 24
* 7 atmosphere / continuous night shifts.
A good team player, Customer friendly.
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