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Job Description & How to Apply Below
We are hiring a Support Engineer with 2–4 years of experience, will be responsible for providing high-quality Level 2 (L2) support and end-to-end ownership of issues raised by users on the application. This role focuses on understanding user problems, reproducing and analyzing issues across environments, coordinating with internal teams, and ensuring clear, timely communication with all stakeholders.
About think bridge :
We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development.
A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.
Why is think bridge a great place to work?
At think bridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly.
We encourage and provide for our employees health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed work spaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At think bridge, it's more than just a job.
It's a journey of innovation, growth, and balance. Join us in shaping the future!
think bridge is a place where you can:
Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
think bridge..there’s a new way there. ™
We live by five core values :
Outcomes, Quality, Accountability, Communication and Care. This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels.
Experience Level: Associate-level with a L2 Support Engineer with 2–4 years' experience with strong expertise in Firebase, Similar Monitoring or Logging platform.
What You'll Do;
As part of the job, you will be required to
Provide end-to-end L2 support for the application by handling escalated tickets from frontline support and business users.
Investigate, reproduce, and validate user-reported issues in both UAT and Production environments, ensuring accurate root-cause analysis.
Explain portal workflows, system behaviour, and functional processes to users in a simple, easy-to-understand way during calls, chats, or email interactions.
Connect with clients and internal stakeholders via calls and virtual meetings to understand issues, gather clarifications, and guide them on correct portal usage and best practices.
Collaborate closely with development, QA, and product teams to triage issues, verify fixes, and ensure smooth deployment of resolutions.
Use Firebase to validate backend data, analyze logs, and troubleshoot discrepancies between user experience and system records.
Utilise tools such as Microsoft Clarity to review user sessions and behaviour, identify usability issues, and propose improvements to reduce user friction and repeated queries.
Create and maintain detailed end-user documentation, FAQs,…
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