Sr.Customer Representative​/Analyst; Walk-In

Position: Sr.Customer Representative/ Analyst (Walk-In)
Job Title – Sr.Customer Representative/ Analyst (Walk-In)

Venue – ADP Pune

Time – 3pm – 5 pm

Date - Jan 29, 2026

ADP Private Limited

The Square, Survey No: 35,Hissa, No.9+10+11+12, Nagar Road, Wadgoansheri

Pune, Maharashtra - 411 014

- Hissa No.9,10,11,12, Survey No 35, Plot B, The Square, Nagar Road, Wadgaonsheri, Pune, Maharashtra,

Job Description :

- Payroll Solutions Specialist role

The Payroll Support Specialist supports Comprehensive Services Client users on Workforce Now and related applications by providing assistance with payroll related questions & providing guidance in response to a wide variety of questions and issues presented by Client's Payroll Administrators. The person in this role will process payrolls for clients in the US timezone and use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding HR practices and tax considerations, taking into account the differences across states and localities.

Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases.

_ Process Payrolls and related activities

– Client Facing works in an inbound & outbound phone support model

– Provides WFN/Auto Pay Payroll Technology support

– Support HR Client queries and relationship

– Handles Questions and Issues

– Conducts Initial Issue Troubleshooting

– Works with internal teams to resolve complex issues

Responsible for Quarter and Year End Activities

COMPETENCIES

1. Basic knowledge of payroll tax principles and wage and hour laws will be an added advantage

3. Strong verbal and written communication skills

4. Ability to analyze and resolve problems through effective customer interface and communication

5. Must be able to work under time constraints to ensure that deadlines are met

6. Excellent Professional Customer Service Skills

7. Strong Process and documentation skills

8. Strong Research Skills

9. Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

PSS Eligibility

Graduate

Willing to work in US/Night Shifts and a voice role

Excellent Communication skills.

Prior Client Facing Role preferred.

FPC/CPP certification and US Payroll Experience will be an added advantage

Worked for a year in the current role/process.

Job Description - Benefits Solutions Specialist (BSS)

Position Overview

As a Benefits Solutions Specialist (BSS) at ADP, you will act as a key operational anchor

for our Benefits programs. You will manage the day-to-day administrative flow of the

employee benefits journey and ensure it is handled with precision and a commitment to

service excellence. This role requires a detail-oriented professional who thrives in a fast paced, task-driven environment and maintains a high standard of accuracy.

Core Responsibilities

• Stay in touch with clients through scheduled outbound calls, emails and case

assignments.

• Stay dialed in to the dialer to be available for any Inbound calls.

• Manage the end-to-end processing of employee life events, EOI (Evidence of Insurability),

new hire enrollments, Open Enrolment etc.

• Monitor and validate EDI (Electronic Data Interchange) transmissions, proactively

identifying and correcting file errors using established Standard Operating Procedures

(SOPs).

• Conduct regular audits of participant data to ensure system integrity and adherence to

departmental protocols.

• Regularly evaluate existing workflows to suggest efficiency gains and assist in

updating internal SOPs to reflect changing process dynamics.

• Maintain diligent records of task completion and time allocation in accordance with

leadership expectations.

Required

Qualifications and skills:

• 1 to 3 years of client handling experience (US clients preferred). dedicated experience in a

benefits-focused operations team.

• Good working knowledge of Microsoft Excel.

• Fluency in written and spoken English is mandatory.

• Ability to support U.S. business hours (night shifts) as required by the regional team.

• Proven ability to manage a high volume of tasks under tight deadlines without sacrificing

quality. A self-starting individual who looks for ways to improve the team's overall output.