Manager Client Technology; Duty Manager

Position: Manager Client Technology (Duty Manager)
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera Touch Works®, Altera Opal, STAR™, Health Quest™ and db Motion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.

A new age in healthcare technology has just begun.

Key responsibilities:

- Major Incident / Critical issue early detection and fast remediation for all matters during their shift.
Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams
Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues
Identify and implement operational process improvements across teams
Provide detailed and accurate job performance feedback for each resource working under their guidance.
Change Approver, Quality controller and Post change validation functions within their Shift
Supervision of employee attendance and participation.
Assisting the Shift Site Reliability Engineers in client communication and escalations.
Inspiring and Motivating the employees on their rotating shift
Driving for results through agreed KPI's for Alerts, monitoring tools, and case/SNOW metrics
Should have technical knowledge of Altera application, infrastructure experience it would be added advantage if we get both.

Preferred skills to have:

- Hands on with leading teams of Windows or Network or Database Admin
Good to have Azure Cloud, IIS Management, Application support experience

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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