Career Move - Service Desk

Position: Your Next Big Career Move - Infosys BPM Service Desk Hiring
️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!

What You’ll Be Doing:

-  Provide top-notch support to global clients via calls, chat, and email
- ️ Troubleshoot technical issues related to:
- VPN, Drivers, O365, Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
-  Work on ticketing tools such as Service Now, Remedy, or Control-M
-  Own the issue, analyze, and provide efficient, timely resolutions
-  Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For:

- ✅ Excellent communication skills – both verbal and written
- ✅ Strong analytical and problem-solving ability
- ✅ Confidence in handling and resolving technical queries independently
- ✅ Willingness to work in a 24x7 environment (rotational US shifts)
- ✅ Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

- Fluent English communication is a must
- 100% Work From Office – no hybrid or remote option
- Comfortable with night/rotational shifts (US time zones)

Why Join Infosys BPM?

-  Global brand & structured career growth
-  Continuous learning and upskilling opportunities
-  Exposure to world-class processes and tools
-  Diverse and inclusive workplace culture

Location:

Pune

Shift: Rotational (24x7), including night shifts

Mode:
Work from Office only

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,

Infosys BPM

Talent Acquisition | INFY HR