Salesforce Data Quality Analyst

Overview

Riskonnect is looking for a highly detail-oriented  Salesforce Data Quality Analyst  to lead operational data cleanup, enrichment, and maintenance activities across our CRM ecosystem. This role will ensure Salesforce is a reliable, unified platform supporting critical processes across Sales, Marketing, Finance, Customer Success, and Professional Services.

You'll work hands-on to improve account, contact, lead, and opportunity data while supporting integrations with systems like Net Suite, Gong, Zoom Info, and Hub Spot. You'll be the go-to expert for data integrity—keeping our customer and prospect data clean, consistent, and actionable.

Key Responsibilities    Data Cleanup & Maintenance

Identify and resolve duplicate, incomplete, and inaccurate records in Salesforce using tools like Data Loader, Excel, Demand Tools, Ring Lead, or Cloudingo
Merge and normalize data across related objects—particularly accounts, contacts, and opportunities
Standardize data formats, naming conventions, and account segmentation criteria
Maintain and optimize account hierarchies and parent-child relationships to support territory alignment, GTM planning, and enterprise reporting

CRM Ecosystem Support

Monitor and validate data integrations from and to Salesforce, especially with Net Suite (ERP), Gong (call intelligence), Zoom Info (data enrichment), and Hub Spot (marketing automation)
Troubleshoot sync issues and support data reconciliation between Salesforce and connected systems
Partner with CRM administrators and integration teams to improve automated data flows and error handling

Governance & Reporting

Track and report on key data health metrics (e.g., duplicate rates, completeness scores, error trends)
Support audit readiness and compliance initiatives through strong documentation and data validation practices
Participate in regular data audits and implement remediation plans for any anomalies found

Cross-Functional Collaboration

Partner closely with Sales Operations, Marketing, Customer Success, and Finance to align CRM data with business goals
Field data quality requests and help define SLAs for data updates, enrichment, and support
Educate users on proper data entry protocols and support adoption of best practices

Qualifications

3+ years of experience in CRM data quality, stewardship, or operations roles—Salesforce experience is required
Demonstrated success with operational data cleanup, record deduplication, and large-scale data correction
Proficiency with Salesforce datamodel to understand integrity relationships between Accounts, Contacts, Leads, etc (All Salesforce standard Objects)
Proficiency with Salesforce data tools (Data Loader, Workbench, SOQL) and Excel; experience with Demand Tools, Cloudingo, or Ring Lead a plus
Understanding of CRM-object relationships (Accounts, Contacts, Leads, Opportunities, Custom Objects)
Experience working with integrated systems like Net Suite, Hub Spot, Zoom Info, Gong, or other GTM platforms
Strong troubleshooting and data validation skills; confident navigating sync issues and system discrepancies
Excellent communication skills and ability to collaborate across technical and non-technical stakeholders
Familiarity with basic data governance principles and data compliance requirements (e.g., GDPR, CCPA)

Nice to Have

Experience supporting Rev Ops, Sales Ops, or Marketing Ops teams
Salesforce Administrator certification
Exposure to MDM (Master Data Management), data warehouses, or CDPs
Familiarity with middleware tools such as Boomi, Workato, or Mule Soft