Job Description & How to Apply Below
Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Designation/Title
M365-_SSO_MDM_Intune_Patch Mgmt
Sub-Band
B2-2
Education Qualifications
B.E/BTech
Experience
4-5 Years of experience
in relevant field
Job Family
IT Operations &
Operations &
Purpose/Objective
Responsible for managing
M365/O365 environment
Key/Major Activities
Experience and knowledge of M365-Azure AD, Exchange Online, MS Teams, SharePoint, One Drive Administration, MFA, SSO, SSPR, Mobile Device Management, Deployment, and Distribution
Should have good experience in troubleshooting issues of M365-Azure
AD, Exchange Online, MS Teams, SharePoint, One Drive, MFA, SSO, SSPR and MDM Issues, Scripting (Power Shell)
Escalate and co-ordinate with Vendors for issue resolution
Communicate with Customer's IT and Security Groups
Co-ordinate with FW, NW teams to ensure Supported systems are maintained
Working Knowledge of various MDM & Patch Management Tools
Troubleshooting and support, Anti-Virus, DLP, Windows Defender, Bit Locker Encryption
Maintaining Patch version update report from MS Portal and ensuring all the End Points
Remote Support and assisting users via calls and MS teams
Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools
Intune Windows packages creation, testing & deployments
Liaise with vendors and other IT
personal/Customer for problem resolution
L1 Desktop Support and Remote Support
for end-users.
Knowledge of handling Helpdesk Ticketing
Systems.
Maintaining IT documentation, Audit
Queries, Hardening
VAPT Fix, Security & Compliance
End User SLA Management
Experience with ITSM tools (Service Now, Jira, Remedy, etc.)
Technical Skills
M365
Service Administration
Advanced
knowledge of M365-Azure AD, MFA, SSO
and Conditional Access Policy, Transport Rules, Email Message Tracking
Detailed
understanding of Android/iOS creation & deployment of mobile apps, should
know Microsoft Intune on Azure - focuses on mobile device management MDM,
MAM, App Protection
Experience
in End Point engineering and support activities
Advanced
knowledge of patch management methodologies
Should have good experience in troubleshooting issues of Patch Management & MDM
Familiarity with certificate application to
end user devices
Provide Level 1 support for complex issues
related to Microsoft 365 services
Advanced Troubleshooting and Support
Identity and Access Management
Should have good experience in Hybrid
Environment Management
Automation and Scripting
Monitoring and Reporting
Migration and Deployment
Collaboration with Stakeholders
Microsoft
Certifications
MS-102
– Microsoft 365 Administrator
MD-102
– Endpoint Administrator
AZ-104
– Azure Administrator
Behavioural Skills
Excellent communication skill, Clear English speaking writing ability
Project management skills
Have systematic approach towards work areas
Should be able to cope up excellently under stressful circumstances
Ability to work independently and as part of a team.
Customer-focused with strong problem-solving skills.
Effective time management and prioritization.
Analytical mindset and commitment to continuous improvement.
Designation/Title
M365-_SSO_MDM_Intune_Patch Mgmt
Sub-Band
B2-2
Experience
4-5 Years of experience
in relevant field
Job Family
IT Operations &
Operations &
Purpose/Objective
Responsible for managing
M365/O365 environment
Key/Major Activities
Experience and knowledge of M365-Azure AD, Exchange Online, MS Teams, SharePoint, One Drive Administration, MFA, SSO, SSPR, Mobile Device Management, Deployment, and Distribution
Should have good experience in troubleshooting issues of M365-Azure
AD, Exchange Online, MS Teams, SharePoint, One Drive, MFA, SSO, SSPR and MDM Issues, Scripting (Power Shell)
Escalate and co-ordinate with Vendors for issue resolution
Communicate with Customer's IT and Security Groups
Co-ordinate with FW, NW teams to ensure Supported systems are maintained
Working Knowledge of various MDM & Patch Management Tools
Troubleshooting and support,…
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