Job Description & How to Apply Below
Junior User Enablement Technical Writer
Recruiter for this position:
Vipin Yadav
Hiring Manager for this position:
Ruth Anthony
Division:
Portfolio Strategy
Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.
Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.
Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.
Join us as we lead the future of finance automation!
Role Overview :
We are looking for an enthusiastic Technical Writer to join our Documentation Team. Should have hands-on experience in creating and maintaining user documentation for Serrala applications, including user guides, help content, and eLearning materials. The Technical Writer will work closely with a team of Technical writers and product teams to learn industry practices and contribute to real projects.
Key Responsibilities:
Author and update customer facing documentation under guidance.
Learn and apply structured authoring concepts (DITA XML) and publishing workflows.
Ability to work and adapt content management activities in a CCMS.
Collaborate with developers, QA, and product teams to gather information.
Help create how-to videos and context-sensitive help content.
Ensure adherence to Serrala style guidelines and branding standards.
Required Skills:
Basic understanding of technical writing principles and tools.
Familiarity with XML authoring tools (e.g., oXygen XML Editor) and CMS concepts.
Good communication and collaboration skills.
Ability to learn quickly and adapt to new tools and processes.
Nice to Have:
Understanding of DITA concepts.
Exposure to video creation tools and eLearning content development.
Knowledge of fintech or enterprise software documentation. Work Arrangement:
On-site presence is mandatory for 5 days a week as per company policy.
Why you'll love it here
Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.
At our core, we're Reliable , Passionate , Empowering , and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.
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