Job Description & How to Apply Below
We're looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.
In this role, you'll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You'll troubleshoot hardware and software problems, manage user access, and support system rollouts—keeping our teams connected and productive. If you're passionate about solving problems, delivering great service, and making technology work for people, this role is for you.
Job Description:
Manage incidents (via Zendesk and Service Now) received at the Help Desk in a prompt and courteous manner
Serve as the first point of contact for customers seeking technical assistance over phone, email, or web portal.
Troubleshoot computers/mobile devices, operating systems and hardware issues
Direct unresolved issues to the next level of support personnel
Support Verdantas Cybersecurity initiatives and assist in maintaining device and account compliance
Manage user accounts, group policy, and access guidelines
Set up and deploy hardware/core software for new hires and existing employees
Support IT function and employees with the rollout of new technology, whether it is software, enhanced processes, or hardware upgrades
Support IT function and employees through mergers and acquisitions
Support IT Asset Management team initiatives in software license management compliance and asset tracking/inventory
Support Verdantas IT Infrastructure teams in maintaining active directory and email distribution lists
Maintain asset inventory
Assist with developing IT procedures and training staff
On-Call work as needed
Qualifications:
Associate degree in a related field or 4-7 years of experience
Minimum of 1 year of experience in Microsoft Office 365 and security in a helpdesk role
Tech savvy with working knowledge of office automation products and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
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