Content Strategy Analyst II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Content Strategy Analyst II

Summary

Content Strategy and Development (CS&D) provides the technical and

operational information that customers and stakeholders need to do

business with Mastercard. CS&D is committed to driving the business goals

of Mastercard by maximizing the impact of content. We foster solutions to

provide the right content, to the right stakeholders, in the right format, at the

right time. We accomplish this goal by collaborating with business partners to

understand customer needs and deliver timely, high-quality information in a

wide range of media and languages.

Overview

This position supports the creation, delivery, and maintenance of

technical documentation that supports Mastercard products and

services.

Role

Collaborate with cross functional teams (Product Managers,

Engineers, Testers, etc.) to create and update technical content

Accountable for the successful completion of high-quality

projects within the technical writing function

Ensure the documentation algins with the CS&D writing

standards

Manage the review lifecycle and address input and feedback

received from internal business partners and external customers

Provide excellent customer service to our business partners and

customers

Author in XML or markdown, for content creation and editing
Use screen capture and graphic tools to add visuals

to your document

Publish technical content to multiple platforms and output types,

such as PDF, HTML, Wiki, and online help file generation

Leverage AI tools to enhance productivity as per company guidelines
Demonstrate the following Mastercard Way principles and

Behaviors

Create value for our customers, partners, and colleagues
Grow together to achieve our goals
Move fast on what matters most for our customers and

Mastercard

All About You

1-8 years of technical writing experience
Strong organizational and time management skills
Strong written and verbal communication skills
Technologically savvy, with a process improvement mindset
Adaptable to dynamic change and ambiguity thriving in a fast

paced environment

Ability to identify process improvement opportunities
Team player, ability to interact and consult with various levels

throughout the organization to cultivate and expand partnerships

Exhibit the highest degree of professionalism, accountability,

and empowerment to drive results

Basic working understanding of content localization
Ability to work independently including the ability to problem

solve and troubleshoot

Experience with Microsoft Office products

Experience with content management

system (CMS) and other authoring tools, such as Ixiasoft,

Oxygen, xMetal, Visual Studio Code

Basic understanding of DITA/XML, HTML, and PDF

Experience with MSTP/Chicago/any other technical publication

guidelines

API specification documentation experience is a plus
Understand usage of generative AI to enhance productivity, create content drafts, or refine existing documentation, and stay current on how these technologies impact content strategy

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.