Customer Relationship Officer

Company Description
Firstcry Franchise Viman-nagar - Pune's Biggest Franchise store

Role Description
As a Customer Relationship Officer, your contributions will be essential in creating
exceptional shopping experiences for our customers and fostering long-term
relationships. Your responsibilities will include, but are not limited to:

• Greeting all customers warmly and ensuring a welcoming environment throughout
the store.

• Understanding customer needs and providing knowledgeable recommendations
on products, offers, and promotions.

• Ensuring prompt and efficient customer service, including handling inquiries,
complaints, and feedback with professionalism and empathy.

• Maintaining comprehensive product knowledge, staying updated on new arrivals
and existing inventory.

• Assisting customers with billing, packaging, and any post-sales support required.

• Managing loyalty programs, promotional campaigns, and customer engagement
initiatives to maximize satisfaction and repeat business.

• Collaborating with other retail staff to achieve sales targets, maintain store
standards, and contribute to a positive team environment.

• Documenting and resolving customer requests and concerns, escalating issues
when necessary to the Store Manager.

Qualifications
Hardworking, 12th pass , good in communication