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Customer Service Officer
Job in
Punggol, Singapore
Listed on 2025-12-30
Listing for:
MIND STRETCHER EDUCATION
Full Time
position Listed on 2025-12-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Job Summary
As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.
Key Responsibilities- Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
- Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
- Create a warm and high quality customer service experience.
- Establish rapport and build good relationships with the customers.
- Work closely with other departments to meet customer needs and enhance service quality.
- Training will be provided to acquire knowledge of the programmes, services and operation process.
- Keep detailed and accurate records of customer interactions, transactions, and documentation.
- Process monthly fee payments into the system.
- Provide support to teachers.
- Ensure the safety and well-being of all students at the Centre.
- Ensure smooth operation at centre daily.
- Any other ad-hoc projects or assignments which might be assigned from time to time.
- Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
- GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
- Proficient in MS Office (Word and Excel)
- At least 1 year of customer service-related working experience
- Strong customer-focused personality and mind-set
- Pleasant and cheerful disposition
- Excellent interpersonal communication skills
- Variable bonus
- Medical, Dental & Hospitalisation/Surgery benefits
- Structured career & salary progression
- Wide range of staff awards (long service, best rookie, most innovative etc)
- Attractive staff discounts for MS programmes
- MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
- Employee Health Programme (In partnership with HPB)
- Waiver of fees for MS programmes (for MS staff serving at least 5 years)
- Free public speaking training (Mind Stretcher Toastmasters)
- On-the-job training & Structured Training
- Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
- Monetary incentives for Teachers & Sales Staff
- Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
- Staff/ Student Referral Incentive Scheme
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