CRM Executive

🚀 Welcome to Your Next Adventure! As CRM Executive – Demand Generation
, you’ll play a critical role in activating, engaging, and re‑engaging Snoonu users across our multi‑vertical ecosystem (food delivery, groceries, marketplace, events, gifting and more). You will be responsible for executing impactful one‑off and ad‑hoc campaigns across all CRM channels (push, SMS, Whats App, in‑app messages and email), with a clear focus on highlighting major marketing campaigns, offers, and product updates
. This is an execution‑heavy, high‑growth role
, perfect for someone with a passion for CRM, storytelling, and digital marketing who wants to learn fast, experiment often, and build the future of CRM in one of the region’s fastest‑growing startups. If you’re someone who loves writing, knows how to localize content, and wants to master tools like Braze
, this role is for you.

• Collaborate with multiple stakeholders to support the CRM and Marketing calendar through various CRM channels.
• Set up the day‑to‑day CRM calendar, ensuring timely, engaging, and dynamic delivery of communications across email, push notifications, in‑app banners, and in‑app messages.
• Create, deploy, and own localized experiments to develop CRM best practices and optimize engagement.
• Be hands‑on with data targeting, segmentation, and basic analysis – pulling, manipulating, and interpreting audience data to personalize messaging.
• Own the end‑to‑end copywriting process in both Arabic and English – writing and localizing content with the right tone, structure, and cultural context for each channel and campaign.
• Proactively communicate with internal teams to ensure workloads and deadlines are aligned – yes, we love Notion and Slack threads for everything.
• Conduct post‑campaign reporting to extract insights, highlight learnings, and feed future campaign improvements.

• Native Arabic speaker with excellent command of written and spoken English.
• Up to 1 year of experience in CRM – internship or junior‑level roles also considered.
• Strong attention to detail and a passion for writing localized content that performs.
• Ability to work in a fast‑paced environment and juggle multiple campaigns and deadlines.
• Comfortable working with creative assets, basic campaign building tools, and QA processes.

• Familiarity with any CRM platform (Braze, MoEngage, Salesforce, etc.) or marketing automation tools.
• Previous experience translating or adapting copy for bilingual campaigns.
• Understanding of basic CRM metrics (open rate, click rate, conversions).
• Interest in digital customer journeys, personalization, or lifecycle marketing.
• Basic knowledge of SQL for data exploration, HTML for editing email templates, or Liquid logic for message personalization.

• Be part of one of Qatar’s leading tech startups, backed by a visionary leadership team.
• Hands‑on mentorship in CRM strategy, Braze execution, segmentation, and automation.
• Exposure to cross‑functional projects across Growth, Product, Data.
• Access to cutting‑edge Mar Tech tools and experimentation frameworks.
• A fast‑paced, mission‑driven culture where your voice matters and execution is celebrated.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, ride‑hail, and shopping — all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”

💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

🏅 Lead by Example and Take Ownership: “Be the change you want to see…