Complex Information Technology Manager

Job Summary

Contributes general knowledge and skill in technology to provide first-and second-level support including break‑fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks and is responsible for performing repairs, installations, and maintenance for property‑based systems with a particular area. Demonstrates knowledge of sophisticated technology equipment and processes.

Education and Experience

High school diploma or GED and 2‑4 years of experience in Information Technology or a related professional area.

OR 2‑year degree from an accredited university in Business Administration, Information Technology, or a related major and 2 years of related professional experience.

Preferred

System‑related professional certifications desired.

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs) and implements solutions as directed to resolve discrepancies.

Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks and processes invoices for their property/properties.

Conducts periodic inventories of applications and hardware and prepares reports as requested.

Confirms that technology assets are secured and complies with technology‑related vendor contracts.

Writes and presents proposals, analyses project plans and cost models in written and/or oral formats.

Provides customer service to associates at dedicated property/properties, responds to inquiries from customers/vendors/peer group and provides detailed status reports as requested.

Assists in disaster recovery and business continuity as it relates to technology, provides technical guidance and escalates support for all Marriott approved technology solutions (i.e. mobility devices GPNS) and Request Center Processes.

Supports guest and associate internet access requirements, escalates problems as appropriate through direct supervisor CLS IT Field and/or Marriott IT resources, images desktops, installs new software applications, applies patches, maps drives to appropriate server/network, moves/adds/changes PCs/peripherals, migrates data when necessary, performs routine desktop backup, provides end‑user support, confirms technology security (encryption, patch deployment) and technology compliance (Quarterly s MAARK1) measures, supports unit infrastructure (servers, switches, router, APs, etc.)

and engages appropriate MI IT and/or Vendor resources, assists in creating and maintaining secure server environment, performs server backups and routine preventative maintenance, pulls through support for corporate regional and property initiatives.

• Business Process
• SQL
• Active Directory
• Information Technology
• Database
• Information Security
• Infrastructure
• ITIL
• Project Management
• Internet
• ERP
• Backup
• Setup
• Hardware
• Technical Support

Full‑Time

Experience:

years

Vacancy: 1

Required Experience:

Manager

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

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