Technical Records Clerk

Overview

Top Aces is a leader in contracted adversary air (ADAIR) services and JTAC training. Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots, the company aims to improve military readiness training. We pride ourselves on an unblemished safety record, having flown 130,000+ hours of operational training without accident, for customers worldwide including Canada, the U.S., Germany, and other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters."

Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day. Join our team!

Essential Duties and Responsibilities:

• Verify, amend, and update maintenance line work orders (LWO) and heavy work orders (HWO) as assigned by the ACAs and Crew Chiefs for all aircraft.
• Coordinate and control technical documentation related to aircraft maintenance.
• Assist in the coordination and execution of technical recording of maintenance activities in the ERP system (RAMCO).
• Help plan technical records prior to technical dispatch.
• Assist in troubleshooting technical issues in RAMCO.
• Prepare documentation and technical records to participate in the pre-induction meeting for periodic inspections.
• Follow up and verify maintenance documents and technical records during periodic inspections and for operational aircraft.
• Facilitate and coordinate technical records for aircraft parts replacement and cannibalization.
• Prepare Major Mod Reports and initiate Flight Authority applications on behalf of the Aircraft Maintenance Organization; ensure technical entries in LWO and HWO.
• Assist Maintenance Coordinator and Parts Planner with coordination of technical records for TCIs and component replacements in RAMCO.
• Provide guidance and training to maintenance technicians on technical entries to minimize errors in log entries.
• Support technician training on RAMCO.
• Follow up on maintenance documents and technical records to ensure maintenance control.
• Perform related duties as assigned by supervisor and maintain compliance with all company policies and procedures.

• Minimum of 3 years’ experience working in an aircraft maintenance organization.
• Minimum of 2 years’ experience as a technical clerk.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Ability to learn and work in a maintenance ERP system (RAMCO).
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion within prescribed instructions and routines.
• Ability to perform all work in support of our Corporate Values of Excellence, Service, Integrity, Together.

• Must be able to talk, listen and speak clearly on telephone.

• Ability to work in front of a computer on the hangar floor.
• Ability to work in different environmental conditions (warm, cold).
• Travel may be required.
• May be required to work beyond normal hours to meet operational requirements.

Employees are responsible for:

• Working in compliance with Occupational Health and Safety acts and regulations.
• Following safe work practices and procedures and using safeguards and personal protective equipment.
• Reporting hazards to their supervisor immediately.

Position requires Level II clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program.

• A work environment in which service, integrity, excellence and teamwork are highly valued.
• Opportunities for development and growth.
• Multidisciplinary and multicultural collaboration at a local and global level.
• A flexible schedule.
• Attractive benefit plan.

Equal Employment Opportunity:
At Top Aces, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading but refers to men, women and gender diversity.