Software Architect, Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers and other teams to develop, maintain and deliver new search capabilities. Search at large scale requires specialized systems and design to handle high volumes efficiently. This includes maintaining services that handle millions of events per minute which are searchable in real time, managing big data pipelines that process terabytes of data nightly and supporting public APIs that provide full text search across many business functions.

Key Responsibilities

Develop and deploy software to improve platform features, reliability, and performance

Collaborate across engineering to advocate for best search practices.

Actively participate in team code reviews

Troubleshoot and resolve production issues in real time as necessary.

What We’re Looking for

Strong Java engineering background and experience with Spring

Expertise in distributed systems and microservices architecture

Knowledge of AWS services

Knowledge of event based architecture

Expertise in Elasticsearch (or equivalent), query and indexing optimization

Expertise in designing large scalable search solutions from requirements to delivery

Technologies We Use

Java for development

Elasticsearch

AWS for cloud infrastructure (EC2, S3, Lambda)

Kafka for event driven system

CI/CD for automation, testing, and scaling

If a Genesys employee referred you, please use the link they sent you to apply.

Reasonable Accommodations
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Equal Opportunity Employer
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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