Customer Support Administrator

Location: Midsomer Norton

Job:
Customer Support Administrator

Location:

Midsomer Norton (Office Based - ONLY)

Hours:

Monday to Friday (34.5hrs, spread over 5 days ONLY)
Salary: £23,600.00pa

Contract:

Permanent
We are looking for a proactive and detail-oriented Customer Support Administrator to join our clients’ dynamic Customer Service and Sales teams. This role reports directly to the Customer Service Manager and plays a key part in supporting both internal and external customers in a fast-paced, competitive environment.

Key Responsibilities
 
* Communicate and liaise with customers politely and efficiently.
 
* Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs.
 
* Manage customer orders through portals and shared inboxes.
 
* Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers.
 
* Be proactive in building rapport with internal stakeholders to enhance customer experience.
 
* Assist with prompt processing of sample requests.
 
* Maintain accurate and up-to-date customer data.
 
* Work collaboratively to achieve individual and team performance targets.
 
* Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude.
 
* Deliver excellent customer service to meet expectations of both internal and external customers.
What We’re Looking For
Essential

Skills:

* * Excellent written and verbal communication skills.
     
* Strong organisational skills with accuracy and attention to detail.
     
* Friendly, polite, and tactful approach.
     
* Good IT literacy.
Desirable

Experience:

* * Previous experience in a customer-facing role.
     
* Ability to interpret numeric data.
     
* Customer service focus.
Personal Attributes:

* * Team player with the ability to work independently.
     
* Able to work under pressure and meet deadlines.
You’ll be part of a supportive team that values collaboration and continuous improvement. This is an excellent opportunity to develop your skills in a thriving business environment.
For Further information, please call/text/Whats App Lorna on (phone number removed) or (phone number removed)
Riverside Recruitment is operating as an Employment Agency in relation to this vacancy