Customer Support Administrator

Job:
Customer Support Administrator

Location:

Midsomer Norton (Office Based - ONLY)

Hours:

Monday to Friday (34.5hrs, spread over 5 days ONLY)
Salary: £23,600.00pa

Contract:

Permanent

• Communicate and liaise with customers politely and efficiently.
• Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs.
• Manage customer orders through portals and shared inboxes.
• Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers.
• Be proactive in building rapport with internal stakeholders to enhance customer experience.
• Assist with prompt processing of sample requests.
• Maintain accurate and up-to-date customer data.
• Work collaboratively to achieve individual and team performance targets.
• Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude.
• Deliver excellent customer service to meet expectations of both internal and external customers.

• Excellent written and verbal communication skills.
• Strong organisational skills with accuracy and attention to detail.
• Friendly, polite, and tactful approach.
• Good IT literacy.

• Previous experience in a customer-facing role.
• Ability to interpret numeric data.
• Customer service focus.

• Team player with the ability to work independently.
• Able to work under pressure and meet deadlines.

You’ll be part of a supportive team that values collaboration and continuous improvement. This is an excellent opportunity to develop your skills in a thriving business environment.

For Further information, please call/text/Whats App Lorna on (phone number removed) or (phone number removed).

Riverside Recruitment is operating as an Employment Agency in relation to this vacancy