Associate Director, Digital Process & Data Analysis

** Job Description*
* The Associate Director, Digital Process & Data Analysis (DPDA) provides strategic leadership for the organization's digital reporting, analytics, and process optimization capabilities. This role partners across business and technical teams to define priorities, lead the end-to-end delivery of reporting solutions, and drive the integration of purpose-built applications, analytics, and AI-enabled tools. The Associate Director champions data-driven decision-making, establishes governance and best practices, and fosters user adoption through stakeholder engagement, communications, and capability-building initiatives that maximize business value and operational effectiveness.

** Responsibilities:*
* ** Solution delivery and product / data support:*
* + Drive clinical/operational reporting plans across products, roles, and geographies; implement standards and adoption tactics for purpose-built apps, self-service analytics, and other products in partnership with stakeholders.

+ Engage with business stakeholders to understand and document their needs and help translate them into clear requirements and technical deliverables

+ Lead delivery governance for key solutions-own requirements definition, data readiness coordination, development oversight, testing, release, and maintenance-to ensure scalable outcomes and strong user adoption.

+ Produce executive-ready insights by consolidating trends, risks, and opportunities across portfolios; deliver clear narratives and visualizations that inform strategic decisions and prioritization.

+ Run intake and prioritization process for ad hoc analytics; ensure timely, accurate responses and convert recurring requests into reusable assets or self-service capabilities.

+ Coordinate participation in industry benchmarking; translate findings into practical performance targets and recommendations for process or investment adjustments.

+ Align refresh schedules and data source management to business priorities; monitor usage and reliability Key Performance Indicators (KPIs); communicate changes and incidents broadly, coordinate cross-team resolution, and drive preventive improvements.

** Process, compliance, & capability building:*
* + Strengthen team capability and consistency: establish and enforce documentation and development standards, mentor specialists/senior specialists, and model effective stakeholder engagement.

+ Review quality trends across teams; assign ownership for systemic issues with remediation timelines; ensure validation practices are embedded in delivery processes.

+ Champion continuous improvement: evaluate emerging technologies and reporting methods, pilot high potential approaches, and institutionalize practices that reduce time-to-insight and increase impact.

+ Oversee process documentation & completeness associated with archiving & decommissioning processes

+ Own documentation governance for the domain, ensuring a single source of truth linked to release processes; audit adherence, resolve inconsistencies, and mandate updates after changes

+ Oversee access policies, workspace structures, and permission models in partnership with technical owners.

** Technical skills:*
* + Business intelligence (BI) reporting and visualization tools:
Experience in setting domain-wide standards for dashboard usability, consistency, and adoption across platforms (e.g., Qlik Sense, Power BI, Thought Spot, Tableau).

+ Data literacy:
Deep understanding of data literacy best practices, including defining storytelling guidelines, executive readout formats, and review cadences.

+ Data preparation and quality checks:
Understanding requirements to establish a governance model for light wrangling and validation including reconciliation patterns, tolerance…