Customer Experience Advisor | S1 | Retail Banking | Branch

Customer Experience Advisor | S1 | Retail Banking | Ramsgate Branch

Apply for this role at Santander UK
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Santander () is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer tutt‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This role offers a chance to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper.

We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach to risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency, and drive value creation.

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into the contact centre
• Build relationships and find solutions
• Develop knowledge of services and products to help customers
• Identify new ways to improve the customer experience

• Proven ability to deliver outstanding customer service either face‑to‑face or telephony (Required)
• Effective communication skills to understand customers’ needs (Required)
Real desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities even if outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

Starting salary of £24,000 plus a £500 annual cash allowance
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service
• Voluntary healthcare benefits at discounted rates (medical, dental,ča assessments)
• Pension: 8% from Santander, up to 12.5% if you contribute, option for cash
• Protection benefits: death‑in‑service, income protection, life assurance, critical illness cover
• Share plan participation
• Employee products and perks:
  Edge Current Accounts, Credit Cards, discounts, deals
• Competitive rewards reflecting impact and value
• Wellbeing: apps, gym & fitness access, online classes, healthcare & mental health support
• Support Christianಂತೆ life stages: extended leave, childcare options, tailored wellbeing support
• Volunteer opportunities
• Global growth opportunities across the international network

We’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates.

Every individual must have the right to work in the UK to commence employment with Santander. Visa or work permits will not influence our decision; however, if you do not hold the right to work, we cannot proceed with your application.

If you are interested, please apply. If you require assistance, contact .