Trainee IT Support Engineer

Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!

Job Title:

Trainee IT Support Engineer

Location:

Ramsgate
Salary: £25,000 per annum plus bonus & profit share (30K OTE)
Job Type: Full time/permanent

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)

Duties include:

Respond to incoming support requests via phone, email, or ticketing system in a timely manner
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
Assist with user account management, including creating and managing user profiles and permissions
Document all support activities and solutions in the ticketing system
Collaborate with other IT team members to ensure timely resolution of issues
Provide excellent customer service and ensure user satisfaction with technical support services

Qualifications/

Skills required:

A passion for IT & Technology
Ability to demonstrate an understanding of basic computer troubleshooting
Qualification in IT would be preferred but not essential
Excellent customer service skills