Client Success Manager

Client Success Manager

Location:

Ramsgate, England, United Kingdom. Salary: OTE £45,000 – £50,000 pa.

Employer:

Miles & Barr Estate Agents.

We are looking for a Client Success Manager to join our Ramsgate office. The role focuses on enhancing tenant, landlord, and client satisfaction, reducing churn, and maximizing long‑term occupancy, income, and portfolio growth.

• Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a virtual GP service.
• Learning & Development – Funded qualifications and over 90 in‑house training programmes.
• Holidays & Enhanced Leave – Up to 28 days holiday plus bank holidays, birthday off, option to buy extra days, and enhanced family‑friendly leave (neonatal, maternity, paternity, adoption & IVF).
• Lifestyle Perks – Cycle2
  
  Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
• Security & Support – Life assurance cover.

• Conduct exit interviews with departing landlords to understand pain points and create win‑back opportunities.
• Track landlord and tenant churn rates, identifying trends and risks early.
• Prepare retention reports for senior leadership.
• Work closely with finance and lettings teams to forecast the impact of retention.
• Design and implement strategies to improve renewal rates for leases and contracts.
• Identify landlords who have served notice or indicated dissatisfaction and implement tailored strategies to retain their business.
• Proactively engage with landlords through regular reviews, portfolio performance updates, and value‑add services.

• Experience in property/lettings management, landlord relations, or client retention, within the property sector is essential.
• Strong relationship management and negotiation skills.
• Ability to de‑escalate issues and win back landlord confidence.
• Commercial awareness of lettings market dynamics and landlord motivations.

At Miles & Barr, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.

We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know – we'll be happy to help.

Join us and experience a workplace that truly values you.