Receptionist, Customer Service​/HelpDesk

Who We Are

We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.

RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia
.

With over 12,000 employees from 40+ nationalities
, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange
.

We are looking for a professional, personable, and customer-focused Receptionist to join our team at RAK Ceramics at our 3 prime locations in Dubai, Abu Dhabi, and Ras Al Khaimah showrooms. This role serves as the first point of contact for visitors and plays a key part in delivering a welcoming, premium brand experience while supporting smooth front-desk and showroom operations.

The Receptionist will contribute to creating a positive first impression, maintaining showroom standards, and supporting customer engagement in line with company SOPs.

• Greet and welcome visitors in a professional, warm, and courteous manner
• Manage front desk operations and ensure the reception area is clean, organized, and presentable at all times
• Inspect the front desk before showroom opening to ensure all marketing collaterals are properly placed
• Offer refreshments to clients and maintain a visible, proactive presence throughout the showroom
• Escort customers to the appropriate salesperson and ensure smooth handover
• Deliver high-standard customer service with a positive and hospitable attitude
• Support the sales team by maintaining showroom hospitality during client interactions
• Ensure client needs are addressed promptly, professionally, and in line with company standards
• Follow company SOPs and the employee handbook for all customer interact

Some of the key competencies required for the role include:

• Experience in customer-facing roles such as Receptionist, Front Office Representative, or Customer Service Executive
• Strong verbal and written communication skills in English; additional languages are an advantage
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment
• Strong organizational skills with attention to detail, particularly in managing client interactions and showroom presentation
• Ability to multitask and prioritize effectively in a fast-paced, high-traffic environment

• Warm, welcoming, and professional demeanor
• Confident, proactive, and service-oriented approach
• Strong interpersonal skills with patience and empathy
• Resourceful problem-solver with a positive attitude
• Well-groomed and presentable, reflecting the brand’s premium image

• Previous experience in a customer-facing or front-office role
• A confident and customer-focused individual who enjoys interacting with people
• Ability to consistently deliver a high standard of service
• Commitment to professionalism, etiquette, and brand representation

We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.