Retail Manager

Candidates based locally will be contacted

Location: Ras Al Khayma

Experience: 5-10 Years

Title: Retail Manager

• Supervise all daily activities across the stores managed by TKC including open / close procedures, cleanliness, and customer service.
• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent operational practices and service quality across all stores.
• Conduct regular walkthroughs of each outlet to ensure consistency in standards, branding, and service delivery.
• Coordinate with mall management for all logistical and operational issues (e.g., maintenance, events, mall promotions, etc.).
• Ensure all stores adhere to legal, safety, and company policies.

• Manage and Oversee all store staff, including store supervisors, sales staff, cashiers, and stock handlers, including first level grievance handling.
• Develop staffing plans, manage recruitment, training, shift schedules, and replacements across stores.
• Act as a key mentor and escalation point for store-level challenges.
• Train staff on emergency protocols, theft prevention, and loss control.
• Evaluate staff performance and recommend promotions, warnings, or terminations.

• Set and monitor sales targets (daily, weekly, monthly, quarterly, and annual) for each outlet, ensuring overall store sales targets are met.
• Arrange regular sales meetings with the team to review performance, share updates, and align on targets.
• Analyze sales trends across categories / products and implement strategies to boost footfall and conversion rates.
• Ensure that promotions, upselling, and cross-selling strategies are effectively executed.
• Conduct competitor analysis and monitor market trends to ensure local relevance.

• Work with central warehouse or procurement team to manage inventory flow.
• Monitor fast-moving and slow-moving items and optimize stock transfers across stores to balance availability.
• Ensure all stores conduct regular stock audits and maintain accurate inventory records.

• Ensure brand guidelines are consistently followed in all stores.
• Coordinate seasonal setups, promotional displays, and product placements.
• Conduct random checks to ensure stores are well-presented and brand-compliant.
• Plan and implement seasonal campaigns, new product launches, in-store promotions, and coordinate visual merchandising with store teams.
• Coordinate with the Marketing Manager to ensure social media strategies and campaigns align with store-level operations and business objectives.

• Ensure each store delivers a consistent and high-quality customer service experience.
• Resolve escalated customer complaints across any store.
• Organize customer feedback systems to drive service improvements.

• Prepare weekly / monthly reports on sales, staffing, stock, customer feedback, and store performance.
• Manage store-level expenses such as petty cash, consumables, overtime, etc.
• Assist in budgeting and ensure cost control without compromising standards.