Logistics Coordinator

Responsibilities

• Coordinate import/exports/local clearance and schedule based on customer needs and priorities.
• Coordinate day-to-day operations and productivity output.

• Coordinate with clients, vendors, overseas agents, associates, and internal or inter-department to arrange the execution of shipments.
• Track shipment’s progress, note delays, and inform the consignee.
• Process customs documents as per Customs regulations.
• Ensure goods and transport capacities are available, and arrival/departure/delivery executed as scheduled.

• Verify shipping documents are compliant with GAC policies.
• Ensure KYC/Approved Quotes/Job Scope/Financial agreements are in place prior to executing the jobs.
• Maintain accuracy of data inputs and minimize errors in increased order entry.

• Ensure all jobs are closed and billed within the given timelines.
• Provide clear, detailed costings and ensure all charges are back‑charged to clients with proper supporting.
• Ensure transparency in time‑based billing to maintain accountability with clients and stakeholders.
• Record and file all jobs and related documents appropriately for retrieval, audit, and accountability.

• Contribute to a clear communication process across departments and highlight critical parts of the same.
• Ensure key updates/milestones/costing/add‑on services are well informed to the clients and approvals to avoid any disputes with invoices.
• Report, analyze, and solve claims promptly and effectively.

• Understand critical situations to avoid major service failures.
• Respond timely to all Customer Claims to ensure fast solutions resulting in customer satisfaction.

• Ensure to uphold the company’s code of ethics and display the GAC Spirit in all dealings within and outside the office.

• Stand in for any operational/sales requirements in the event of requirement/absence of concerned staff for seamless delivery to the client and running of the department.

• Educational
  
  Qualification:
  
  Graduate, university degree preferably with a diploma in logistics/shipping/export.
• Professional
  
  Qualification:
  
  UAE Driver’s License, preferably.
• Specialist Knowledge:
  Customer-oriented and good telephone etiquette. Strong Knowledge of freight forwarding & local customs regulations.
• Communication / Language:
  Good English communication skills.
• Computer Aptitude:
  Proficient knowledge of computers especially in MS Office & Outlook.
• Detailed Experience Levels: 2 - 4 years in a similar job in the freight or logistics industry.