Receptionist; Florey Sexual Health Clinic

Band 2 Receptionist (Florey Sexual Health Clinic)

Shifts are between 07:00-19:00 Monday to Friday and 09:00-13:00 Saturday.

The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.

Reception is the first point of contact within our busy and extremely sensitive service and therefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

Please note:
The advert will close early if we receive a sufficient number of applications.

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

Previous NHS experience is not required, but customer-facing experience is desired.

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the role.

• GSCE (or equivalent) or above in Maths and English Language

• Experience with in a customer service setting
• Experience of note management
• Previous experience of working with databases and maintaining data quality
• Experience with in an NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.