Band 2 Ward Clerk

Band 2 Ward Clerk (Victoria Ward)

Part‑time – 15 hours per week (Wednesdays and Fridays only)

Royal Berkshire Hospital, Reading, United Kingdom

Permanent; NHS AfC:
Band 2

£24,465 pro rata per annum (salary period: yearly)

At the Royal Berkshire NHS Foundation Trust we put patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.” Royal Berkshire Hospital received a ‘Good’ rating from the Care Quality Commission after significant improvements. We are passionate, aspirational, resourceful and excellent – our “CARE” values guide our work.

Victoria Ward cares for patients with acute renal (kidney) conditions. This post is part of a job share, therefore you must be able to work set days of Wednesdays and Fridays.

• Be the first point of contact for service users and visitors covering reception, ensuring accurate information is recorded and communicated as appropriate.
• Provide general administrative and clerical assistance and support for the team, including inputting data, word‑processing correspondence, photocopying, receipt and distribution of post.
• Manage patient records: request notes from medical records, track notes from the ward, answer medical record requests, handle incoming calls by dealing with enquiries or diverting calls, and book patient transport for outpatient appointments and treatment.
• Use the EPR system to book appointments, enter demographics, admit and discharge patients, and prepare notes and other documentation for transfer of patients to the wards as required.
• Support nursing and medical staff as required.
• Keep ward areas well‑stocked with stationery and photocopying supplies.
• Liaise with the facilities department on behalf of staff, logging maintenance requests.
• Maintain efficient communication with other trust departments and external agencies to contribute to the smooth running of patient services.
• File reports and general maintenance of notes.
• Take responsibility for own personal development.
• Provide cross‑cover for the reception area during annual leave, training and sickness.

• Good general Maths and English.
• Experience working with the public.
• Desirable: previous hospital clerical work, secretarial or clerical experience.

Essential criteria:
Good general Maths & English
. Working with the public
. Desirable criteria: previous hospital clerical work, secretarial or clerical experience.

• Flexible working opportunities and a strong emphasis on work‑life balance.
• Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro‑rata for part‑time staff.
• NHS pension scheme.
• Employee Assistance Programme.
• Money Advice Service.
• Generous maternity, paternity and adoption leave for eligible staff.
• On‑site nursery (based at RBH).
• Full educational library services.
• Cycle‑to‑work scheme, lockable storage for cycles.
• Bus‑to‑work scheme.
• Excellent rail and bus links.
• A huge range of health‑service discounts at a wide range of brands.

Apply online via NHS Jobs. After submitting your application, it will be imported into the Trust’s preferred third‑party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs and you will not be able to track progress or receive messages through the NHS Jobs website. By applying you agree that the Trust will transfer your information to the third‑party system and, if appointed, to the national NHS Electronic Staff Records system.

Appointment to any position is conditional on successful completion of NHS Employment Checks. All new appointments are subject to a 6‑month probationary period, unless you are an executive position. The Trust may close any vacancy before the advertised closing date.