Pensions Administrator

Scams Pensions Administrator

Based: central Reading office - 2 days in the office (must live in easy commutable distance to Reading)

Criminal & credit checks before commencing the role

Our client is seeking a highly organised and proactive Scams Senior Administrator to provide support to their busy Scams Protection team. This role involves supporting colleagues with case handling, and helping ensure pension members are safeguarded from pension scams.

Your role:

• Provide senior-level support across all aspects of Scams Protection administration

• Train, mentor, and support less experienced team members

• Review, check, and authorise the work of other team members

• Produce and audit reports for client teams and Trustees

• Audit Scams-related calls conducted within the team

• Communicate confidently with members by phone, email, and letter

• Update and maintain accurate records on our primary database

• Ensure cases are managed and completed within strict deadlines

• Oversee the production of monthly billing information

• Collate data and produce Management Information (MI) reports

• Support the implementation of new clients

• Undertake project work as required by the Team Leader or Manager

• Work collaboratively with internal and external stakeholders (Administration, Clients, Scheme Actuary, Consultants, Providers, and third parties)

• Ensure compliance with all relevant business certifications

The person:

• Previous experience in Pensions Administration or Pension Scams prevention

• Strong sense of ownership, responsibility, and accountability

• Highly organised with a methodical and logical approach to tasks

• High standards of work, accuracy, and customer responsivenes

• Ability to develop and implement effective processes for managing high volumes of work

• Strong leadership skills, with the ability to manage personal workload while supporting the team

• Ability to plan effectively and adapt plans when required

• Proactive, driven, and committed to delivering excellent outcomes

• Able to work independently and act as a point of reference for team knowledge

• Positive "can-do" attitude, strong attention to detail, and pride in work

• Excellent communication skills

• Strong team player committed to achieving company objectives

• Proficient in MS Office software, including Outlook, Excel, and Word