Non Household Metering Admin

Hybrid
- Worcester House, Langley SL3 6EY

Job title Non Household Metering Admin  Division Customer Location Hybrid
- Worcester House, Langley SL3 6EY
Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary A competitive salary starting at £30,960 Job grade A Closing date 09/11/2026

Non-Household (NHH) Metering Administrator – Performance & Delivery

Help keep our smart metering programme moving and make a real impact on performance, customers and water efficiency.

Thames Water is looking for an organised and proactive NHH Metering Administrator to support the day-to-day delivery of our NHH smart metering programme.

This is more than an administration role. You’ll be at the heart of the day-to-day delivery of our NHH smart metering programme, helping ensure work is completed efficiently, data is accurate and customers and retailers receive a reliable service. Your contribution will directly support effective programme delivery and Thames Water’s wider water efficiency and leakage priorities.

What you’ll be doing as our NHH Metering Administrator
:
Working closely with our NHH Metering team, contractors, internal operational teams, retailers, MOSL interfaces and business customers, you’ll play an important part in keeping work progressing and resolving issues quickly and effectively.

Key responsibilities

• Managing high-volume metering administration across the NHH portfolio.
• Tracking operational performance, including throughput, SLA adherence and backlogs.
• Maintaining accurate and timely operational data to support market reporting and regulatory requirements.
• Working across various systems to support the NHH Metering team and contractors.
• Supporting workflow and backlog management to keep activities moving.
• Monitoring enquiries, queries and escalations and ensuring they are progressed appropriately.
• Liaising with field teams, scheduling teams and contractors to resolve routine issues.
• Responding professionally to retailers and business customers.
• Providing wider ad hoc metering support as required.

Location:

Hybrid
- Worcester House, Langley SL3 6EY

Hours:

36 hours per week

What you should bring to the role

• Experience working within an operational or administrative environment.
• Comfortable working in a busy, target-driven environment.
• Experience handling data and working across different systems.
• Strong organisation skills with the ability to prioritise competing workloads.
• Experience engaging with customers and stakeholders.

Essential skills

• Confident navigating different systems and processes.
• Excellent attention to detail and accuracy.
• Clear and professional communication skills.
• A proactive approach to problem-solving and keeping work on track.

It would be great if you also have:

• Previous water industry experience.
• Knowledge or experience of metering.
• Understanding of the Non-Household water market.
• Awareness of Power BI.
• Exposure to process improvement activities.

What’s in it for you?

• A Competitive salary starting at £30,960
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our…