Quality Controller

This role is Quality Controller & Relief Driver & Polisher.

To inspect vehicles to ensure that the highest standard of workmanship is consistently achieved and to contribute to the production process. To ensure the vehicle is of the correct standard to deliver back to the customer.

• To inspect vehicles to ensure that instructions by Estimate/Job Card or from the Workshop Controller have been carried out fully and to the required standard
• To manage the valeters
• To maintain the quality control and valeting area to Auto Tech standards
• To detail in writing faults found and trends of failure
• To ensure all new parts have been fitted
• To report any unseen damage omitted from the Estimate
• To report damaged or faulty equipment immediately
• To liaise with Workshop Control during final stages of repair process
• To attend training programmes as required
• To complete reports and documentation clearly and accurately
• To attend review and assessment meetings as required
• To perform other duties in support of other team members as required

Ensure all work is completed safely and complies with retailer, manufacturer and industry standards.

• Report accurately and correctly all components, materials, consumables and hours used on each vehicle repair, keeping wastage of all materials and consumables to the minimum. Keep work area clean, tidy and free from hazards and ensure the oven is swept and cleaned before vacating
• Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility, reporting any concerns to the Bodyshop Manager or to the Health and Safety Officer
• Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
• Undertake all other tasks and activities as requested by the Bodyshop Manager

Objectives:

• Maximise customer awareness of all available company services
• Ensure highest level of customer care and satisfaction
• Ensure timely collection and delivery of vehicles
• Adhere to daily collection and delivery operations and systems
• Maximise additional service, sales and parts opportunities by actively promoting all departments
• Encourage positive feedback and ensure completed feedback forms are returned
• Complete a final quality inspection recording any required rectification or attention before returning vehicles to customers

Ensure highest level of customer care and satisfaction

Maintain excellent standards of operating controls

To work effectively with the team to ensure the industry-leading high standards

Communication

• Assess performance and set personal objectives to include ongoing personal development and skills training
• React calmly and effectively in unplanned operational situations
• Adhere to company policies
• Attend company training initiatives and positively engage with change processes

£15.00 per hour plus benefits