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WFM Analyst — Optimize Staffing & CX

Job in Reading, Berkshire, RG1, England, UK
Listing for: RH
Full Time position
Listed on 2025-12-20
Job specializations:
  • Business
    Business Development
Job Description & How to Apply Below
Position: Real-Time WFM Analyst — Optimize Staffing & CX
A luxury home furnishings brand is seeking a dynamic Workforce Optimization Real-Time Analyst in Reading, UK. In this role, you'll monitor inbound contact volumes and analyze trends to ensure a seamless customer experience. Essential qualifications include 2+ years in Real-Time Analysis, proficiency in workforce management software, and the ability to communicate insights clearly. This position supports staffing optimization and enhances service quality within a fast-paced environment.
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