Contract Manager; VA

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We are proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 180 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Supply Chain Services partners with Housing Associations and Contractors to deliver tailored operational solutions that drive efficiency and cost savings. We add value through best-in-class service, industry expertise, and a comprehensive product offering. Operating across Woking, Staines, and Farnham
, this role will require regular travel between locations to support our customers and operations. We pride ourselves on delivering reliable, responsive, and customer-focused supply chain solutions.

• Build and maintain strong operational relationships with key stakeholders to ensure seamless collaboration.
• Act as the primary conduit between customers and our branch network, ensuring consistent service levels and prompt issue resolution.
• Process all special orders via third-party suppliers or branches, providing customers with regular updates and accurate delivery timelines.
• Agree and manage customer-specific stock profiles across all brands to meet operational needs.
• Maximise customer spend with IBMG by securing a greater share of materials and promoting our full product range.
• Utilise and champion IBMG brands to deliver a comprehensive one-stop-shop solution for customers.
• Ensure adherence to all contractual commitments and Service Level Agreements (SLAs).
• Work closely with key suppliers to recommend sector-relevant products and solutions.
• Maintain and deliver consistent customer pricing across all brands and branches.
• Assist in implementing key customer initiatives such as van stock programs, mobile stores, and other efficiency solutions.
• Successfully manage the onboarding and mobilization of new work streams for customers.

• Strong communication and stakeholder management skills.
• Commercial awareness and ability to identify growth opportunities.
• Excellent organisational and problem-solving capabilities.
• Ability to work collaboratively across multiple teams and suppliers.
• Customer-focused mindset with a commitment to service excellence.

Monday to Friday 08:00 - 17:00

What we Offer

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Supply chain services apply now for the Contract Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.