Resident Liaison Officer

Job Title: Resident Liaison Officer
Location: Reading
Salary: 30,000 - 40,000 (DOE) + Package

About the Role:
Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Reading. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.

Key Responsibilities:

• Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.

• Proactively communicate planned works, schedules, and any changes to residents.

• Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.

• Conduct regular site visits and resident meetings to provide updates and gather feedback.

• Maintain accurate records of communications, complaints, and actions taken.

• Support the project team in managing resident expectations and promoting positive community engagement.

• Assist in monitoring compliance with health, safety, and safeguarding policies on site.

Candidate Requirements:

• Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.

• Strong communication, negotiation, and interpersonal skills.

• Ability to manage sensitive situations and resolve conflicts professionally.

• Organised and able to maintain accurate records.

• Knowledge of housing sector, planned works, or refurbishment projects is advantageous.

Benefits:

• Work on a high-profile, community-focused refurbishment project.

• Opportunity to develop your career within a specialist Planned Works division.

• Supportive, collaborative, and safety-focused environment.