Customer Experience Specialist, Vehicle Handover

Customer Experience Specialist, Vehicle Handover (Full Time) – Reading

This role is the face of Tesla’s brand, guiding customers through a seamless and exceptional vehicle handover experience.

As a Customer Experience Specialist, you will be responsible for managing key handovers, providing expert product guidance, and supporting site operations to uphold Tesla’s industry‑leading standards. You will collaborate closely with the sales and delivery team and maintain a one‑team mentality to achieve targets.

• Welcome customers and provide an exceptional handover experience.
• Conduct key handovers, ensuring all documentation is completed.
• Offer guidance on vehicle features and answer customer queries.
• Maintain high vehicle presentation standards at collection sites.
• Assist in moving vehicles to designated areas.
• Manage appointment flow to optimise efficiency and reduce wait times.
• Support Tesla Direct deliveries when required.
• Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
• Always maintain a positive and professional attitude, providing an excellent customer experience that reflects Tesla’s values.
• Work flexibly to support sales and delivery needs.
• Accurately track and update customer details in internal systems.
• Share best practices across locations.
• Educate customers on Tesla’s ecosystem and available solutions.
• Execute administrative duties, including contract completion and finance.
• Manage additional duties as needed to support business requirements.

• Excellent interpersonal skills with a passion for customer service.
• Strong knowledge of Tesla’s products and the ability to communicate clearly.
• Proactive mindset with strong problem‑solving abilities.
• Ability to multitask in a fast‑paced environment.
• Flexibility to work weekends and evenings.
• Passion for Tesla’s mission and customer experience.
• Full UK driving licence held for at least two years with no penalty points.

Reading, England, United Kingdom

Entry level

Full‑time

Other