Order Processing Assistant

Direct message the job poster from Weber-Stephen Products EMEA

Since 1952, Weber has stood for more than just grilling – we bring people together to create great memories and enjoy delicious food. Our vision and values guide us into the future and connect us with more and more members of the Weber family around the world.

This is a fantastic opportunity for someone with at least 12 months experience in Order Processing/Logistic Processing/Customer Service to join our world class brand. Order Processing is at the heart of our business – working in tandem with Logistics, Sales, Finance and Customer Services. You will be part of a dedicated team who support B2B customers across the UK and will have a mix of dedicated key accounts and some “ticket based” accounts.

You will be responsible for the successful completion of all order processing activities from receipt to final invoice. Most of the work is done via email so excellent English skills are essential. We are particularly keen to hear from candidates who have experience of SAP S4 or a similar CRM system.

• Editing and record keeping of orders and inquiries from customers and Sales Representatives via email, EDI and phone, using Zendesk to monitor progress
• Liaising with our Logistic Department/Logistic Provider for product and delivery queries
• Managing backorders
• Processing returns, delivery issues and credit notes
• Maintaining a clear and auditable trail of all communications
• Effective and timely communication with relevant internal or external stakeholders
• Providing a premium and efficient customer focused service

• Previous experience in Order Processing or Logistics Processing or Customer Service Processing or similar
• Experience of SAP S4 or similar CRM system
• Good knowledge of Microsoft suite:
  Word, Excel, Outlook, Teams
• Excellent English language skills, confident communicating in writing and verbally with a wide range of customers and stakeholders
• Customer Service:
  Excellent customer service skills. Consistently strive to delight customers clear and positive solutions to queries
• Attention to detail:
  Demonstrate attention to detail in all task, ensuring accuracy and consistency in all communications and materials
• Time management:
  Excellent organizational and time-management skills, with a demonstrated ability to effectively prioritize tasks and meet deadlines in a fast-paced and evolving environment.
• Flexibility and Adaptability:
  Adapt quickly to changing priorities and evolving situations. Demonstrate initiative and consider multiple options and solutions.
• Initiative and Commercial Acumen:
  Proactive, initiative-driven with a track record of taking ownership and driving tasks through to completion. Excellent problem solving skills and a pragmatic approach to challenges, with the ability to think critically, demonstrate commercial acumen and propose solutions.

• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay

Seniority level: Associate

Employment type: Full-time

Job function: Sales, Administrative, and Customer Service

Industries: Manufacturing, Retail Luxury Goods and Jewelry, and Retail Building Materials and Garden Equipment