Customer Support Assistant

Customer Support Administrator

📍 Reading (Office-based) | 🕒 Monday-Friday, 8:30am-5:00pm

Our client is seeking a Customer Support Administrator to join their friendly and fast‑paced team. This role plays a key part in delivering a high standard of customer service, acting as a central point of contact for customers and supporting engineers and internal teams.

Key duties include:

• Logging and tracking faults via Salesforce
• Coordinating engineer schedules
• Managing customer communications
• Processing orders and quotes through Sage
• Handling customer queries from start to finish
• Assisting with shipping and order tracking
• Providing general administrative support

The ideal candidate will have previous experience in a customer service or administrative role, strong communication and organisational skills, and a proactive, problem‑solving approach. Confidence using Microsoft Office is essential, with experience of Salesforce and Sage beneficial.

This is a great opportunity to join a supportive, office‑based team where your contribution will be valued.