Regulatory Investigations Advisor

At Thames Water, we serve 16 million customers across London and the Thames Valley, supplying 2.6 billion litres of water every day through 32,000km of pipes. We deliver life’s essential service so our customers, communities and the environment can thrive.

We are looking for a Regulatory Investigations Advisor. This is a high-profile role with real impact, contributing directly to our turnaround priorities. Working within the Regulatory Investigations team, you’ll coordinate responses to regulatory requests, support internal stakeholders, and help promote a strong culture of transparency and accountability across Thames Water.

What you’ll be doing as a Regulatory Investigations Advisor
As a Regulatory Investigations Advisor, you’ll play a key role in supporting our engagement with regulators and helping the business meet its regulatory commitments. You’ll hold the organisation to account, identify emerging risks, and help prevent future enforcement action by ensuring regulators receive clear, accurate and timely information.

Liaising with teams across the business (including Asset, Operations and Capital Delivery) to gather documentation and data for formal regulatory requests for information
Taking ownership of ad-hoc and smaller-scale information requests, planning responses and coordinating technical input
Reviewing and interrogating data, presenting it clearly and effectively for non-technical audiences where required
Supporting the development of consistent processes and ways of working within the Regulatory Investigations team
Keeping internal stakeholders informed of emerging risks and supporting updates to senior leaders
Helping to promote understanding and awareness of regulatory issues across the business
Building effective working relationships with regulators such as Ofwat, the Environment Agency and the Drinking Water Inspectorate Base location:
Hybrid - Clearwater Court, Reading
Working pattern: 36 Hours, Monday to Friday

What you should bring to the role
Essential:

Experience working with data and documentation
Confidence applying your skills and experience to unfamiliar or complex areas of the business (e.g. water, wastewater, retail or finance)
Ability to understand and interpret regulatory requirements
Strong verbal and written communication skills, with the ability to explain complex information clearly

Desirable:

Previous experience working in a regulatory or regulated environment, specifically within the water industry

What’s in it for you?

Competitive salary up to £58,000 per annum, depending on experience
Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
Performance-related pay plan directly linked to company performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our…